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Rajkumar Venkatesan & Paul W. Farris Measuring and Managing Returns from Retailer-Customized Coupon Campaigns The authors assess how and why retailer-customized verifier campaigns affect guest purchases. The conceptual model proposes effects on trip incidence and revenues through the mere picture to campaigns ( moving-picture show effect) and the repurchase of coupons (redemption effect). The authors propose monetary savings of the coupons, regularity of the campaigns, and coupon ?t with customer preferences as moderators. Analysis of info from a grouping of regional grocery chains that were part of a quasi(prenominal) experiment demonstrates that retailer-customized coupon campaigns have a positive motion-picture show and redemption effect on customer purchases. Mere flick to customized coupon campaigns contributes more than coupon redemption to campaign returns. consistent with theoretical expectations, customized coupon campaigns are more effective if they set more discounts, are unexpected, and are positioned as specially selected for and customized to consumer preferences. The unquestionable exposure effects suggest that managers should look beyond redemption rates and also consider sales lift from nonredeemers when peter the effectiveness of customized coupon campaigns.

Keywords: customer relationship management, retailer customer contribution, sales promotions, metrics, customized coupons, retailer coupons, advertising exposure hopper circular data have enabled major retailers, such as Kroger, Safeway, Meijer, and CVS, to notch coupons for brand and private lab el products through their own customized, di! rect-to-consumer programs (Angrisani 2003). These programs dissent from similar freestanding inserts (FSI) cooperative programs in that the offers are customized to separately several(prenominal) consumers preferences (as re?ected in purchase histories),1 are on tap(predicate) only to selected customers, and focus on increasing the retailers customer revenues rather than brand sales. Customized coupon...

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